This policy tells you how we WILLOW will use your personal data gathered through the use of this website.



By providing us with your details, you agree that we can contact you by email, telephone, SMS and/or postal mail about our goods that we think you may be interested in. If you do not wish to be contacted in any of these ways for marketing purposes please email us at with the subject heading “I am not interested in hearing about your products” and specify which forms of communication you would not like to be contacted by i.e. email, telephone SMS and/or postal mail.


You can also contact us at any time to ask us not to use your personal data in this way by e-mailing or pressing the unsubscribe link in our emails.


We only collect the information you provide to us through this website.

We will never collect sensitive information about you (that is, information concerning your religion, beliefs, criminal record, health or sexuality) without your explicit consent.



We will use this information for the following purposes:-

  • to administer your user account;

  • to process any request for advice or information;

  • to customise this website according to your interests;

  • to ensure that any content you post complies with the terms and conditions of use of the website;

  • to comply with our statutory and regulatory obligations;

  • to ensure that content from our site is presented in the most effective manner for you and for your computer;

  • to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;

  • to carry out our obligations arising from any contracts entered into between you and us;

  • to allow you to participate in interactive features of our service, when you choose to do so;

  • to notify you about changes to our service.


We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Some information you provide to us is stored on our servers. We do not store any payment data – all payments are handled by PayPal and therefore your credit or debit card details are never revealed to us. Your use of PayPal is subject to the terms of use and policies available on PayPal’s website. We have no control over the contents of PayPal’s website or resources, and accept no responsibility or liability for any loss or damage that may arise from your use of PayPal’s website.


Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

The transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use procedures and security features to try to prevent unauthorised access.



You have the right to access information that we hold about you. If you wish to access your information please contact us at and, after we have confirmed your identity, we will provide the information. We may charge you a fee of up to £10 to cover our costs of providing the information.


If you believe that the information that we hold about you is inaccurate, or if you wish us to stop processing your information for any particular purpose or at all, please contact us at